FAQs

What time can I pick up keys on move-in day?

Keys can be picked up on move-in day starting at 11:00am during office hours. Please ensure that all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.

Can I do a contactless move-in?

No, we currently do not offer contactless move-in options. All move-ins must be completed in person during office hours to ensure all paperwork and payments are finalized and keys are issued directly. If you have any concerns or special requests, please contact the office, and we’ll do our best to assist you.

What towing company is used?

Our property uses Triton Towing for vehicle towing and enforcement. If your vehicle has been towed or you need assistance, you can contact them at 512-252-2727 or visit their office at 16206 Terrace Dr. Austin TX 78728. Please refer to the community parking policy for additional information on towing procedures.

Where is guest parking located?

There is no designated guest parking area on the property. Guests are welcome to park in available spaces, but we ask that they be mindful of resident parking areas to avoid any inconvenience. Please ensure that guests park legally and follow all posted parking regulations. If you have any questions or need assistance, feel free to contact the office.

How do I get an assigned parking spot?

At the time, our community does not offer assigned parking spots. Please contact the office for more parking related requests.

How do I register my work vehicle in addition to my personal vehicle?

Unfortunately, we do not permit work or commercial vehicles to be registered or parked on the property in addition to personal vehicles. We ask that all vehicles parked on the property be for personal use only. If you have any questions or need assistance, please contact the office for further information.

When does towing get enforced?

Towing is enforced when vehicles are parked in violation of the community’s parking policies, such as in reserved spots, fire lanes, or blocking access. Towing is typically enforced [insert specific times, such as 'during business hours' or '24/7 for any violations']. For a full list of parking regulations and enforcement details, please refer to our parking policy or contact the office.

How much are carports/garages?

All Granite Heights floor plans come with a detached garage and the cost is included in the price of the rent. However, all Blake's Bends floorplans come without a detached garage.

Are garages available?

Yes, garages are available at this property. All Granite Heights floor plans come with a detached garage and the cost is included in the rent price. Please contact the office for more information on availability, as well as any specific requirements to reserve a garage. We’re happy to assist with the reservation process.

What amenities are available to be reserved?

Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.

What are the pool hours?

Our property does not have a pool. However, if you're looking for nearby pool options or have any other questions about amenities, please feel free to contact the office for more information.

What are the fitness center hours?

Our property does not have a fitness center. However, if you're looking for nearby gyms or fitness options, please feel free to contact the office for more information or recommendations.

How many guests can I have in the amenity areas?

Residents are allowed up to 2 guests in the amenity areas. Excessive noise or overcrowding may lead to restrictions on the number of guests allowed.

Does the office hold packages for residents?

No, the office does not hold packages for residents. We recommend having packages delivered directly to your apartment or using a third-party service for delivery.

Does the community have package lockers?

No, our community does not have package lockers. We recommend having packages delivered directly to your apartment or utilizing other delivery services for secure handling.

Do I have to register with package locker services prior to moving in?

Our property does not utilize package lockers. If you have questions about package delivery or need assistance with receiving packages, please contact the office for further information.

Are there any specific delivery times I should be aware of?

At our community, delivery times are dependent on the delivery carrier. common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. For deliveries from services including Uber, Lyft, or similar services, we recommend including access instructions and directions to your apartment.

Is there a courtesy officer onsite to handle noise complaints?

No, our property does not have a courtesy officer onsite. For non-emergency issues after office hours, please use the resident portal to report your concern, or contact local authorities if the situation requires immediate attention.

Are there quiet hours in the community?

No, there are no formal quiet hours in the community. However, we ask all residents to be respectful of their neighbors and keep noise levels reasonable, especially during late-night or early-morning hours.

Is there 24/7 surveillance in the community?

No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.

Are there cameras in the parking lot areas?

No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.

Can we add security cameras to our front/back doors?

Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.

Are utilities included with rent?

Utilities are billed separately from your rent. You'll receive information on how to set up your utility accounts when you move in.

Are water bills allocated to residents?

Each unit has its own water meter, and you are billed directly based on your individual water usage. This ensures that you only pay for the water you consume. If you have questions about your bill, your water provider can offer more information.

What electric providers are available?

Our community is served by a single electric provider, (Pedernales). All residents will set up their electricity through this provider. You can contact them at https://mypec.com Please reach out to our office if you need any assistance with the setup process.

Does your community offer gas or electric connections?

Our community offers electric connections. Please refer to your lease agreement or contact the leasing office for specific details regarding the utility connections in your apartment. Residents are responsible for setting up and maintaining their utility accounts with the appropriate service providers.

How many days can my guests stay?

Guests are welcome to stay for up to 7 days. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.

Where can my guests park?

Guests are welcome to park in uncovered parking spaces. Spaces are available on a first-come, first-served basis, so please remind your guests to check posted signage for any time limits or restrictions.

Can my guest receive packages?

Yes, your guest can receive packages, but please note that our property does not monitor or hold package deliveries. We recommend that you or your guest track their packages closely and arrange for delivery at a time when someone will be available to receive it.

Are there any restrictions on the number of guests?

No, there are no specific restrictions on the number of guests. We simply ask that all residents and their guests respect community rules and remain considerate of neighbors.

Do I need to notify the office when I have guests?

Yes, if you have guests staying for longer than 7 days, please notify the office in advance. This helps us manage guest access and ensure compliance with community guidelines.

Can I transfer because I have a pest control issue?

While we understand the concern regarding pest control issues, transferring to a different apartment is not typically an option solely due to pest-related matters. Our team is committed to resolving any pest control issues promptly and effectively. Please submit a request through the resident portal, and we will schedule an inspection and treatment with our pest control provider. If the issue persists, we will work with you to explore further solutions. If you're experiencing ongoing concerns, please reach out to the leasing office for assistance.

What days do pest control vendors come?

Pest control services are scheduled for first Thursday of the month. If you need additional treatments or have specific concerns, please submit a request in the resident portal.

Can additional services be requested?

Yes, additional pest control services can be requested outside of the regular schedule. Please note that these services may be at the cost of the resident. Contact the office by submitting a request in the resident portal for details on pricing and to arrange a visit.

What days does valet trash come?

Our property does not participate in valet trash services. Residents are responsible for disposing of their trash in the designated dumpsters or trash bins located on the property. If you need assistance or have any questions, please feel free to contact the office or submit a request in the resident portal.

Where are the trash bins located on site?

Trash bins are conveniently located throughout the property. We encourage residents to dispose of trash in these designated areas for proper waste management. If you have any questions, please contact the office or submit a request in the resident portal.

Do I need a specific size bag for valet trash?

Our property does not participate in valet trash services. Residents are responsible for disposing of their trash in the designated dumpsters or trash bins located on the property. If you need assistance or have any questions, please feel free to contact the office or submit a request in the resident portal.

How many trash bags will valet services collect?

Our property does not participate in valet trash services. Residents are responsible for disposing of their trash in the designated dumpsters or trash bins located on the property. If you need assistance or have any questions, please feel free to contact the office by submitting a request in the resident portal.

Can I opt out of valet trash?

Our property does not participate in valet trash services. Residents are responsible for disposing of their trash in the designated dumpsters or trash bins located on the property. If you need assistance or have any questions, please feel free to contact the office by submitting a request in the resident portal.

Does your community offer recycling?

At this time, our community does not offer recycling services. We encourage residents to explore local recycling programs and facilities in the area. If recycling options become available in the future, we will notify all residents accordingly.

Does valet vendor offer recycling?

Our property does not participate in valet trash services. Residents are responsible for disposing of their trash in the designated dumpsters or trash bins located on the property. If you need assistance or have any questions, please feel free to contact the office by submitting a request in the resident portal.

What are the requirements for recycling that the valet vendor has?

Our property does not offer valet recycling services at this time. Residents are responsible for disposing of their recyclables in the designated community recycling bins, if available. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.

How often are resident events held?

Resident events are generally held once a month. It's a great opportunity to meet your neighbors, enjoy some fun activities, and stay connected with the community.

Can I bring my friend or family member to a resident event?

Absolutely! We'd love for you to bring a friend or guest to join our resident event.

What pets are allowed, and are there breed restrictions?

Our community welcomes a variety of pets, with a limit of 3 pets per apartment. However, certain breed restrictions may apply for dogs, such as 'refer to our pet policy for specific breeds'. Exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits, breed restrictions, and any applicable fees.

What are the pet fees?

Our pet policy requires a $400 non-refundable pet fee, and $25 per month in pet rent for each pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.

Are fire extinguishers provided in each apartment?

No, fire extinguishers are not provided in individual apartments. However, fire extinguishers are available in common areas throughout the property. If you have questions about fire safety, please contact the office. For emergencies or serious safety concerns, contact local authorities immediately.

Are there specific evacuation routes for my apartment?

No, specific evacuation routes are not designated for individual apartments. We encourage all residents to identify the nearest exits, stairwells, and safe outdoor areas in case of an emergency. If you need guidance or have questions about safety procedures, please contact the office or submit a request in the resident portal for assistance.

Can additional access remotes or keys be requested?

Additional access remotes or keys can be requested through the leasing office. Please note that there may be an associated cost for residents.

What are the fees for lost/broken access remotes/keys?

Currently, the fee for replacing lost or damaged Garage remotes/keys is $75.

Do I have to change out my own battery remote?

No, we request that you do not change the batteries in your garage remote. If you are experiencing issues with the remote, please submit a request in the resident portal, and we will be happy to assist you.

Can I change my entry code?

At this time, we do not have entry codes available.

Can I rekey my apartment?

No, residents are not permitted to rekey their apartments independently. However, you may contact the leasing office, and our team will be happy to assist with the rekeying process. Please note that there may be an out-of-pocket charge for this service.

Is there a limit to how many guests I can have?

No, there is no specific limit to the number of guest vehicles allowed to park. However, guests must follow all parking policies, including parking only in designated guest spaces. If you have questions about parking, please reach out to the office.

How do I register my guest’s vehicle?

Guest vehicle registration is not required at our property. However, all guests must follow the parking policies, including parking only in designated guest spaces. If you have any questions, please contact the office.

Do I need to renew my guest parking pass?

No, guest parking passes do not need to be renewed. Once issued, they remain valid as long as they adhere to property parking policies. If you have any questions, feel free to contact the office or submit a request in the resident portal.

Can my guest park in my carport?

No, guests are not permitted to park in resident-assigned carports or parking spaces. Guests should park in designated guest parking areas to avoid violations. For more information about parking policies, please contact the office or submit a request in the resident portal.

How do I get additional guest parking permits?

Our property does not issue additional guest parking permits. Guests are welcome to park in designated guest parking areas without a permit. If you have questions about parking, please contact the office for clarification.

Are there any restrictions on guest parking duration?

No, there are no specific restrictions on guest parking duration. However, guests must always park in designated guest parking areas. If you have any questions or concerns, please contact the office or submit a request in the resident portal.

Is internet/cable provided by the community?

No, internet and/or cable services are not provided by the community. Residents are responsible for setting up their own internet and cable services. During the move-in process, we can recommend service providers and include options for local services. If you need further assistance, please contact the office.

If provided by the community, can I opt out and use a different service provider?

No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.

What internet and cable providers service the community?

We do not have a specific list of internet and cable providers for the community. Residents are welcome to choose from any local providers. During the move-in process, the office can provide recommendations and help with setting up services.

Are there any internet or cable installation fees?

No, there are no installation fees for internet and/or cable services provided by the community. However, if you choose to set up your own provider, any installation fees would be charged by the provider directly.

Is the mail area under video surveillance?

No, the mail area is not under video surveillance. Residents are encouraged to report any issues through the resident portal. For emergencies or urgent matters, please contact local authorities.

Do you have handicap apartments available?

No, currently, we do not have ADA units available. However, our community adheres to all fair housing rules and regulations. For additional information, please contact our office.

Does the community offer private yards or green spaces?

Yes, the community offers private yards and green spaces for residents.

Does the community manage lawn services for private lawns?

Yes, our community manages lawn services for private lawns.

Are sprinkler services provided in areas of private yards?

Yes, sprinkler services are provided in private yards.

Can I add in ground lanterns to my private yard?

Yes, you are permitted to add ground lanterns to your private yard.

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